In this episode of The Critical Lowdown, Alan Fagan, who manages Sales for North America at EPS Global, moderates a panel featuring Jeff Hummel, Technical Services Supervisor and Nathan Gerencser, Senior Network Engineer both from MetaLINK; and Vince Schuele, Senior Network Architect from IP ArchiTechs.
If you would prefer to listen to the full podcast, you can listen here.
Transcript of: Beating the Supply Chain Crunch - A Case Study for Open Networking
Alan Fagan: Hi, I'm Alan Fagan and I manage North American sales for EPS Global. We're a value-added distributor with a focus on Open Networking and we partner with the best hardware and software manufacturers to build solutions for our customers. Currently we're seeing a huge interest in Open Networking from Service Providers, and today I'm delighted to be joined by one of our customers, MetaLINK; and a partner of ours, IP ArchiTechs, and we're going to talk about a project for MetaLINK that we all collaborated on and we hope to pass on valuable lessons from it. I’ll now hand over to Jeff and Nathan to tell us a little bit about MetaLINK.
Alan Fagan: Thanks, Nate. And Vince, if you could tell us a little about yourself and a little bit about IP ArchiTechs?
Vince Schuele: Thanks Alan. My name Vince Schuele and I'm a Senior Network Architect with IP ArchiTechs. We're an independent consulting firm that specializes in Disaggregated Solutions. We don't actually sell any hardware, we focus on the business objectives and goals to help people realize their return on investment faster.
AF: Thanks Vince. Getting into the specifics around this project, what problems were you having and how were you trying to solve them?
AF: Thanks, Nate. You talked about the growth that you've seen and the need for additional bandwidth. The last couple of years has hit home how important broadband access is, with the pandemic and people working from home. Did you see a direct impact from that from that on your business?
AF: Broadband has gone from being from what would have probably been considered a luxury pre-pandemic, something nice to have; to now it's something that's absolutely essential, it's like needing electricity or light.
AF: It sounds like the main drivers for you guys approaching IP ArchiTechs was lead time? 18 months? Which wasn't going to work, and then the cost on top of this.
Vince, when MetaLINK approached you, what did you think of the issue that they had, and how you did you think you could resolve it?
VS: They came to us and said they had a pretty tight timeline to get this capacity upgrade and they were trying to do this within a few months, which required a specific set of protocols.
We went to the drawing board and said, what's available and can still deliver the services that they need, and allow them to upgrade and achieve that timeline?
We knew they needed BGP and MPLS, we had to deliver Layer-2 VPN. There's a wide suite of Whitebox options that meet that requirement, and in the Service Provider realm - OcNOS from IP Infusion has a pretty feature rich deployment to satisfy all those requirements.
EPS Global has done a great job to date of delivering hardware to meet to meet our customers requirements across the globe. That was why we looked to you. We said "we need this hardware solution and this Operating System, can you deliver it in time to meet the customer's requirement?"
AF: I think we engaged with you for the first time in December of 2021, and correct me if I'm wrong, but I believe we had the network deployed by the end of February or at least part of it, is that correct?
AF: Obviously that compares very favorably to the legacy vendors that you had been talking to?
AF: Judging by that, we were able to solve the lead time issue; but also from a cost perspective, I think you were able save a lot of money as well. Once you got into the Open Networking space, were there any other things that you found out that were pleasant surprises, or even nasty surprises? Hopefully there was more pleasant than nasty!
AF: A lesson I learned years ago was always do business with people who your business is important to. And I think for IPI, someone like MetaLINK is a very important customer. It's tougher to be a really important customer for someone like a Cisco or a Juniper, someone at that scale. It's tough to really get the answers.
Could you tell me a little bit about what the solution looked like that we came up with, what hardware, what software?
VS:If I can jump into the technical details a little bit here. One of the big things originally was we're running a ERPS ring which could be cumbersome to manage, especially as it continues to grow, and you try to add new nodes. How do we still deliver those Layer-2 services but use routing? That's where we blended on segment routing to go with using EVPN for Layer-2 extensions or Layer-2 VPN so we can go and we can kind of simplify the protocol stack and make the operation and maintenance a lot easier and cleaner across the board. So you can focus on getting to that next step faster because you have less time spent just doing normal maintenance of the older solutions, for example I go and I lag together a whole bunch of DWDM circuits now if I just turn off another routed link and it's in place. It's not this big, long drawn-out process.
AF: Do you have advice for other companies that look like yourselves and are considering Open Networking? I'll open that question for you as well, Vince. I mean, what advice would you give to Service Providers? There's so many Service Providers that are faced with the same issues that you guys were faced with last year - having loads more bandwidth to provide, but dealing with the supply chain crunch and wondering about how to manage it.
VS: That would be the biggest thing that I would say too is, don't be afraid to look. Not everybody has the problems of the Tier-1’s, we're not all Lunin and Telia or early on. That set of equipment and Service Provider that's geared towards the Tier-1’s looks very different than what is a very valid and robust solution for the Tier-2’s and regional ISPs.
Being able to still deliver that same Quality-of-Service out to their customers without having to go through that same sort of traditional experience that Nathan was talking about, where you go to the vendor, you get the support, you get the hardware. It's a little different here, but if one switch model doesn't work, I can pull from a whole other set of switches that's on the same silicon, it might be a different manufacturer, but there's other options on the shelf.
I don't have to wait 18 months to deliver bandwidth, I can do it in 3-4 weeks, once we had their core moved over, now we're talking weeks to add new switches and new routers, not months or whatever the lead time is on "insert vendor here".
AF: I think that's a key point Vince. Jeff and Nate’s experience really shows this, that you're not on your own. I think that's a fear that some people have when they're entering into the Open Networking space, that they're on their own, and that no one really owns this, because the switch comes from somewhere; the software comes in somewhere else. I have to figure this out by myself.
That's not the case. if you're working with someone like IP ArchiTechs who understands the landscape and understands the solutions and then can work with someone like ourselves at EPS Global who actually has the inventory on hand, have the switches on hand, have the partnerships with the software companies, and can actually deliver in a very timely manner. You're not on your own, there's help out there. We're here to help, and I think that's a that's a really important message.
This probably sounds like a bit of a dumb question now at the stage that we're at in the discussion, but would you ever go back to the old way of doing things?
AF: Anything you want to add to that Nate?
AF: Again, I think that really speaks to the idea that you're not on your own or left to figure this out alone. I really feel from talking to customers that it’s a concern that they have, particularly if they've been used to the Cisco service comfort blanket that they’re paying huge amounts of money for. But your advice earlier is very important - now that there's a certain level of comfort with Open Networking, it is worth giving it a try, don’t be afraid to take that first step., it's really important advice, give it a try.
VS: If I could jump in here... I think one of the things we kind of keep touching on here is the idea that in disaggregated networking there's no support channels, but that’s just completely false. In fact I'd say it's exactly the opposite. There's more support - that level of support and coordination that Nathan and Jeff have been talking about throughout this podcast.
AF: Yes, absolutely. I think the proof is in the experience that they've had. So what's next, guys? What's next for MetaLINK?
AF: Thanks a lot, guys. We talked at the top of this about hoping that there's valuable lessons to be learned from the experience, and I really think there is. I think there's so many companies like yourselves out there, there's so much demand for an Open Networking and equipment, and we're here to help. Anyone who's listening to this who wants to find out more, please feel free to reach out to IP ArchiTechs or EPS Global and we can help you achieve the results that our customer MetaLINK has over the last number of months.
So thanks again, guys. Really appreciate the time.
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