First off, we care. We take a customer-centric approach to doing business. We believe the personal touch is so important - offering pre-sales technical advice, expedited account set-up, and technical support through your implementation. Our Account Managers are there to help you succeed and scale.
Meet one of our Sales Managers, Seth Haller, and the customers he works with in our latest video: The Sales Experience.
Full Transcript
“EPS just help me make my customers fantastically thrilled with the service I provide.” – Dave Unger, Client Director, Intervision Systems.
“The level of service we're getting from working with EPS has been tremendous.” – Carlos Montes, Account Manager, Blue Chip Tek.
“Primarily just because of the knowledgebase, because of the availability, because of the engagement, it never feels like I'm being sold to - it always feels like I'm being guided through a problem to be solved.” – Kala Wong, Enterprise Account Manager, CANCOM.
Seth Haller, Sales Manager Western Region USA: I've been with EPS for just over five years as of last November, but I've been in the high-tech industry for a little over thirty years.
EPS takes a customer-centric approach to doing business.
For me the EPS is really one of the best companies I've ever worked for, what I really like about it's the culture. It's the personal touch - being able to rely and understand that everybody inside the organization values myself and the customers the same way that I value them and treats them the same is really what's important and it helps me and everybody else be successful.
How does EPS deal with customer requests.
In EPS we make it very simple, we’re very responsive so whether a lead comes in from the web or from one of our valued partners we jump on that like it's the most important thing ever. We try and work with them to understand what they need, if they need something that we have right away we literally go from talking to them about getting an account setup, to getting the account and terms established, to even getting all that set up and shipping in the same day.
Why do our customers choose EPS over the competition?
Kala Wong: Largely because of my Account Manager, he was extremely responsive and quite literally in minutes had a quote back to me with timeframes and deliverables and tracking information for everything that was supply chain-related.
Seth Haller: Those kind of things really make a big difference, everybody in EPS has that same sense of urgency.
Dave Unger: To start with the people I deal with the EPS have been fantastic, with Seth and Sean on the sales side, George with all of his expertise when it comes to Edgecore and the physical part of networking, even Mable with logistics and getting the gear to my customers in time for their deadlines, I mean everyone has been great.
Seth Haller: You never know who's gonna be small today who's going to turn into something big tomorrow. So we treat customers all equally. I've just continued to work with them and and really understood how to help them scale.
Carlos Montes: At the end of the day we had a happy customer, we're happy, and EPS made it happen.