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Privacy Policy

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Privacy Statement

Electronic Product Services Ltd. respects your fundamental right to privacy and your right to access and correct data about yourself. This policy aims to help ensure that the Data Controller, Electronic Product Services Limited, trading as EPS Global, complies with GDPR in collecting, processing, retaining, using and disclosing your information when you visit our two websites:

•             epsglobal.com
•             epsprogramming.com

We assure you that any identifiable data that you provide when using our websites will be used only in accordance with this privacy statement.

By visiting Electronic Product Services Ltd.’s websites you are accepting the terms and conditions of this privacy statement; if you do not agree with the terms and conditions below you should not use the above mentioned websites.

 

The Data Controller

For the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection, the Data Controller is:

Electronic Product Services Limited
Unit 17 Kinsealy Business Park
Dublin K36WN66
Ireland
Phone: 00353 (0)1 8038918
Emaildpo@epsglobal.com

 

How we collect your information

We collect relevant, adequate data only when you place an order, request a quote, complete a form or subscribe to our newsletter and communications on our websites. All data volunteered by you is fairly obtained with your consent.

When undertaking these activities, as and when appropriate, you may be asked to provide personal details. Take note that you may also visit and browse some of our website without going through the registration process.

 

What information do we collect?

Personal Information

We collect personal information but only when you voluntarily submit it when you register for an account, place an order, or complete a form. This information may include name, email address, company name, job title, work postal address, and phone number.

When you purchase a product from Electronic Product Services Ltd., it is necessary for us to collect and process your data to complete the transaction. Credit card payments made through our website are managed using a secure payment system called Realex Payments. Realex Payments, a division of Global Payments Inc., is one of Europe’s leading providers of ecommerce payment solutions. All credit card data provided is processed securely by Realex Payments. See Data protection provisions about the use of Third-Party Tools.

 

Non-Personal Information

Non-personal information such as demographic data regarding your IP addresses is collected from all of our website visitors on a cumulative basis using third party tools. This type of anonymous statistical data cannot be used to identify or contact you.

 

Use of Cookies

Our websites use cookies. Cookies are small files that, if you grant permission, a website or its related service providers transfer information to your device’s hard drive to capture certain information. Cookies help us to understand how our website is being used so that we can make it as user-friendly as possible. When you browse our websites, this statistical information is collected automatically and anonymously, and does not contain any personal or sensitive personal information which could identify you; it indicates which pages or posts on our website have been visited, at what time, and for how long users have stayed on the website.

Related to this, our website uses Google Analytics and Lead Forensics web analytics services. Please seeData protection provisions about the use of Third-Party Tools.

You may choose to disable the use of cookies by selecting the appropriate settings on your web browser. Please note, however, that doing so may mean that some functions of our website may not operate fully for you.

 

What is the reason for processing your information?

Having visitor information is essential for us to properly identify their needs. When we understand our customers we can provide them with the best service. When we process your information we may use it for one or all of the following reasons:

  • To process an order you have placed
  • To respond to a query you have submitted through a form
  • To provide you with marketing communication about products or offers which we think may be of benefit to you
  • To customise the website in accordance with your preferences
  • For internal record keeping

The anonymous information we receive from you through the use of our website is also used to enable our team to identify and implement improvements to the website.

 

Disclosure

We do not release personal data to any third party. The only exception is where a person/company are acting as our agent, and are as such are under a signed data privacy agreement in order to protect you and our visitors.

We may make non-personal information available to third parties, such as the number of unique visitors to our website or the typical motions visitors go through when visiting our website. Your personal information will not be disclosed to third parties unless we have your permission.

We do have external links to third party websites, which are visibly defined as such throughout the website. We are not responsible for the content or privacy policies of these other websites.

We will provide your personal information if we are required to by any applicable law, a summons, a search warrant, a court order or other statutory requirement.

In the event of a sale, merger, receivership, liquidation we reserve the right to transfer all or largely all of our company’s assets, including your personal information, to a third party as long as the third party only uses your personal information for the purposes for which you provided it to us and only if the third party agrees to follow the terms of this Privacy Statement. You will be contacted in the event of any such transfer and given the option to withdraw your connection with the website.

 

Restricting the Collection of your Personal Information

You may restrict the collection or use of your personal information by clicking the box by the form on our website that signifies that you do not want your information to be used for direct marketing. If you have previously consented to us using your information for marketing purposes you may contact us at any time at dpo@epsglobal.com should you change your mind.

 

Your Right of Access

Under Article 15 of the GDPR, you have the right to be informed about any personal data relating to you, which you may have supplied to us through this website or in other interactions.  As part of this, you have a right to be given a copy of your personal data. This is called a “Right of Access”. Should you wish to access this information, the following procedure must be followed. A Subject Access Request form should be downloaded from our website here: http://www.epsglobal.com/downloads/EPSGlobal-Subject-Access-Request-Form.pdf, completed and sent to “Electronic Product Services Ltd.” in writing including a copy of your identification (see Subject Access Request form for acceptable forms of identification) and proof of address in order to verify your identity. We will respond to your request within 30 calendar days from the date on which your request was received.

 

Your Right of Rectification and Erasure

Under Articles 16 and 17 of the GDPR, you have a right to have your personal data corrected, if inaccurate, or erased, in the case that we do not have a legitimate reason for retaining the data. For this request, please follow the procedure as outlined in the paragraph above entitled “Right of Access”. Please note there is no fee for this request and we shall comply within 30 calendar days from the date on which your request was received.

 

How do we secure this data?

Our websites are developed with the intention of keeping your information secure and protected. We use secure servers to store your personal information, and payment transactions are encrypted using Secure Socket Layer (SSL) technology.

We take all reasonable steps to guarantee the safety of the information you provide to us. However, due to the nature of the internet itself, we cannot guarantee the security of any information you send to us via the internet as no internet data transmission can be guaranteed to be 100% secure. In order to prevent unauthorised access we have taken all reasonable physical, electronic and managerial steps to protect your personal information. We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness.

 

Retention Period

Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. We do not record or store credit card details, this is managed by our third-party payment processing system, Realex Payments. We do hold different types of historical data from different time periods due to the nature of our business, e.g. past customer information to enable warranty support.

 

Amendments to this Privacy Statement

We reserve the right to make changes to our Privacy Statement at any time without prior consultation. Should any modifications to this privacy policy be undertaken, these changes will be posted on this page, together with the date of the policy revision.

 

Data protection provisions about the use of Third-Party Tools

Google Analytics (with anonymization function)

We have integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

 

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website.

 

Google Adwords

We have integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only then displayed, when the user utilizes the search engine to retrieve a keyword-relevant search result.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html.

 

Realex Payments

We have integrated components by Realex Payments. Realex Payments is an online payment service provider.

If you place an order on our website, the data will be transmitted automatically to Realex Payments in order to complete the transaction. By placing the order, you are agreeing to the transmission of personal data required for payment processing. The transmission of data is aimed at payment processing and fraud prevention.

Realex Payments is committed to and complies with all relevant Data Protection and Privacy legislation and/or regulations of the jurisdictions within which it operates. They will ensure that your personal data can be used only by authorised personnel for legally authorised purposes. They will only use personal data in their possession for its intended specific and authorised purpose. Your personal data may be transferred to contracted third parties, eg. banks and other firms external to us or within our group for the purposes of providing our services to you.

Your personal data will be retained and maintained in accordance with applicable Data Protection and Privacy laws and regulations.

Further information and the applicable data protection provisions of Global Payments Inc. may be retrieved under https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/privacy and under https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/security.

 

Lead Forensics

We have integrated the component of Lead Forensics website visitor tracking.

Lead Forensics is software that identifies the company name and contact details of anonymous website visitors. It does not contain any personal or sensitive personal information which could identify you; it indicates which pages or posts on our website have been visited, at what time, and for how long users have stayed on the site.

Further information and the applicable data protection provisions of Lead Forensics may be retrieved under https://www.leadforensics.com/privacy-and-cookies/.

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